As the nation holds a huge, collective breath ahead of the proposed date of lifting almost all lockdown restrictions, most of my connections in the hospitality industry are preparing for some of the craziest shifts we have ever faced.
Like so many others during lockdown, those who work in bars, pubs, restaurants and clubs have had to adapt massively to the challenges of lockdown. There isn’t much scope to work from home so the majority have retrained, picked up a second job, worked as takeaway only or painstakingly waited and binged on Bridgerton. That spoon, right?
I’m sure over the next few months you will see plenty of memes circulating reminding those heading out for a wild week come June 21st, that those people serving you are also gagging for a night out as well. Be kind to them, show some understanding and a little patience.
I wholeheartedly agree. Kindness, understanding and patience on BOTH sides are key to success in the hospitality sector. I was once screamed at, sworn at and physically threatened because a dessert was missing hundreds and thousands. My response was to bin off the whole bill and kindly ask the table to leave.
The hospitality industry is a pretty gruelling, relentless place to be with long hours, high amounts of emotional and physical labour, with very little margin for error. It’s frequently referred to as ‘low-skilled’ or seen as a ‘part-time’ work as if it’s an easy way to make money, but look somebody in the eye after they have handled a 10 table section on a Saturday night, or stuck it out in front of the grill for 14hours and tell them they have an easy time.
So servers, chefs, bussers and bartenders, I am calling out to you! We are getting ready for some wild times ahead and we need to be as ready as we can be. With so many challenges coming our way, I want to help you take stock and take control of the things within your reach.
Are you looking for any of the following?
- A better work/life balance
- Kicking a bad habit
- Stress management
- Personal development
- Creating a positive mindset
- Improving confidence
Whether you are looking for One to One help or a group session, drop me an email firstname.lastname@example.org to schedule a free 30minute session to look at how we can be better than ever.